1. Identification details of the person responsible for the website

In compliance with Law 34/2002, of 11 July, on information society services and electronic commerce, you are hereby informed that:

• My company name is: Raquel Garcia
• My VAT number is 51939864E
• My registered office is at Guthirthof, 2, Zug, 6300, Switzerland
• Email: info@raquelgarciacoach.com
• Its business activity is: Coaching & teaching

2. Subject Matter of the Conditions

The purpose of these general conditions is to expressly regulate the conditions applicable to the contracting processes carried out by "Client" users of the online course offered by Raquel Garcia through its website https://raquelgarciacoach.com

These conditions shall remain in force and shall be valid for as long as they are accessible through the website, notwithstanding the fact that Raquel Garcia reserves the right to modify, without prior notice, the general conditions as well as any of the legal texts found on said website. In any case, access to the website after its modification, inclusion and/or substitution implies the acceptance of the same by the user.

The customer is subject to the general conditions in force at each of the moments of the corresponding contracting, and it is not possible to contract any service without prior acceptance of these general contracting conditions.

3. Interveners

The e-recruitment process through the website https://raquelgarciacoach.com shall be concluded between the "Client" and "Raquel Garcia".

Those consumers who are natural persons, who register using the established form by filling in their name, surname, address, city, country, state, postal code, email and password, and who have made the corresponding payment to access the course, will be considered "Clients" of the website.

4. Right of Exclusion

Raquel Garcia reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions.

5. E-procurement Process

The e-procurement process will be divided into 3 phases.

Phase One. The user, after viewing a sales page, will proceed to access the payment by means of the buttons provided for this purpose.

Second Phase. Once the user has opted for the chosen modality, he/she will proceed to fill in the requested data, Name, Surname, E-mail, and may sometimes request the Address.

Phase Three. After filling in the data, you will proceed to make the payment in the chosen way, being able to be after entering the number of bank card to proceed to payment through the payment gateway.  Stripe or Paypal. Once this step has been completed, the user will receive three e-mails: firstly, a password to access the restricted area of the website, secondly, a receipt as proof of payment and a third e-mail with the invoice.

In some cases, payments will be made by bank transfer or Western Union as detailed in the payment methods below.

6. Financial conditions and method of payment

6.1 What products and services do I have on my website?

1.- Private or group Neurolanguage coaching sessions

You can access it from https://raquelgarciacoach.com/es/programa-de-espanol-personalizado/

2.- Activities and workshops in Spanish

You can access it from  https://raquelgarciacoach.com/es/cursos-y-actividades/

The prices for access to the course or services, including VAT, are available through the links provided above and I reserve the right to update them on the same web page.

In accordance with Law 37/1992, of 28 December 1992, regulating Value Added Tax (VAT) and European Directive 2008/8/EC, the transaction may be exempt or not subject to VAT depending on the purchaser's country of residence and the capacity in which the purchaser acts (entrepreneur/professional or private individual).

The price of the courses or infoproducts sold by Raquel Garcia includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the destination country will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the country of destination of the products.

Prices for the Services may change at any time at the sole and exclusive discretion of Raquel Garcia. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

6.1 Payment Methods

Payment will be made through the Stripe or Paypal platform.The following means shall be permitted:

Visa/Mastercard/American Express; the user must provide the cardholder's name, card number, expiry date and CVV.

All information can be processed through an external payment gateway to Raquel Garcia called Stripe, more information can be found on their website at https://stripe.com/es

Payment with PayPalPayPal enables consumers with email to send payments online securely, conveniently and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution.

For more information you can visit the Paypal web site https://www.paypal.com

7. Affiliate Programme

7.1 What is the affiliate programme?

Raquel Garcia makes an affiliate programme available to any person it deems appropriate, the sole purpose of which is to disseminate and promote the online course published on the Website in exchange for a commission for each sale made.

7.2 How is such a condition obtained?

Raquel Garcia shall choose whoever it deems appropriate and relevant to obtain membership.

Raquel Garcia provide a link to the AFFILIATE to identify the AFFILIATE's Website and the source of payment in the event of any transaction using an AFFILIATE link, subject to the terms and conditions of the contract.

7.3 Affiliate fees and payments

For each sale made as a result of the affiliate programme, a commission of XX% or XX% of the course fee including taxes, depending on the prior collaboration agreement.

Commissions will be paid at the beginning of each month and are accrued when the 30-day period for the student to exercise his or her right to a refund has elapsed.

* Important note for affiliates.

It is strictly forbidden to make use of the personal licence by a user other than the one to whom it has been granted, otherwise, you will lose from that moment the condition of "Affiliate" prohibiting the entry to the restricted access area reserving us all the legal actions we may have in order to purge responsibilities before a possible offence against Intellectual Property punishable by imprisonment under our Penal Code for up to 4 years.

7.4 Sale of third party services

Raquel Garcia informs of the possibility on this website or by sending commercial communications via e-mail of offering products or services of third parties with similar characteristics to those offered on this website, thus holding the status of an affiliate of a third party.

8. Intellectual and Industrial Property

Raquel Garcia by itself or as assignee, is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programmes necessary for its operation, access and use, etc.), owned by Raquel Garcia or its licensors. All rights reserved.

Any use not previously authorised by Raquel Garcia, shall be considered a serious breach of the author's intellectual or industrial property rights.

The reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorisation of Raquel Garcia.

The CUSTOMER undertakes to respect the Intellectual and Industrial Property rights owned by Raquel Garcia. You may only view the elements of the website without the possibility of printing, copying or storing them on the hard drive of your computer or on any other physical medium. The USER shall refrain from deleting, altering, evading or manipulating any protection device or security system installed on the pages of the website. Raquel Garcia.

8.1 Prohibition of so-called CONJUNCTIONS

What are joint calls?

We are facing a illegal practice carried out by several people who group together to acquire a digital service or product in order to save costs in the final price. In this case, it would consist of a single person paying for the online course, but providing access to the rest of the people who have carried out this practice, with several people accessing the course with the same password and email address.

We remind you that it is strictly forbidden to share the licence for use with other people, each licence is personal and non-transferable and we reserve the right to take any civil and criminal action available to us in order to safeguard our rights.The above under penalty of incurring an offence against intellectual property under art. 270 et seq. of the Penal Code with prison sentences of up to 4 years.

9. Right of Withdrawal

The "Customer" has the right to cancel the purchase of the infoproduct made (applicable to the LIST OF INFOPRODUCT NAMES), if you are not satisfied, you may request a refund of the amount paid within a maximum period of 10 calendar days from the purchase of the course.

It is important to note that when consuming a digital product, at the time of purchase, you may lose the right of withdrawal, however, we offer a maximum period of 10 days.

The right of withdrawal may be exercised by sending an e-mail to info@raquelgarciacoach.com requesting the refund of the amount paid (subtracting from the total amount paid the fees of the payment gateways -PayPal or Stripe-, as these entities do not return their fees when the refund is made), which will be made within 10 calendar days from the date on which such communication was made.

The right of withdrawal is excluded from the right of withdrawal.:

After the supply of digital content when the execution of the course has already begun, the customer shall be aware that once the course has begun, he shall lose the right of withdrawal.

As far as services are concerned, there is no possibility of refund for these "tailor-made" services, as the guarantee only applies to digital training products. A customised service is an agreement between the 2 parties to carry out a series of activities in exchange for a mutually agreed price.

10. Waiver of Liability

Raquel Garcia cannot guarantee the technical continuity of the Website, the absence of service failures or interruptions, or that the Website will be available or accessible one hundred percent of the time for reasons beyond the control of https://raquelgarciacoach.com or fortuitous causes and/or force majeure, viruses, computer attacks and/or actions of third parties that cause the total or partial impossibility of providing the services, as well as other unforeseeable causes such as the incorrect functioning of the Internet.

11. Processing of Personal Data

Any information provided during the recruitment process will be stored by Raquel Garcia in its capacity as data controller.

Likewise, and unless the customer has expressly objected, the user expressly consents to the processing of his/her personal data to send information of interest, news and offers on products and services by any means, including e-mail.

To unsubscribe from receiving marketing communications, you can do so by sending an email to info@raquelgarciacoach.com

You may send your communications and exercise your rights of access, rectification, cancellation and objection by post to Guthirthof, 2, Zug, 6300, Switzerland or by e-mail: info@raquelgarciacoach.com together with legally valid proof, such as a photocopy of your ID card or equivalent, indicating "DATA PROTECTION" in the subject line.

12. Causes for Dissolution of the Contract

Dissolution of the service contract can occur at any time by either party.

You are not bound to any terms of permanence with maríamikhailova.com if you are not satisfied with our service.

https://raquelgarciacoach.com may terminate or suspend any and all Services contracted with https://raquelgarciacoach.com immediately, without notice or liability, in the event that you fail to comply with the terms and conditions set forth herein.

Upon termination of the contract, your right to use the Services will cease immediately.

The following shall be causes for dissolution of the contract:

• The falsehood, in whole or in part, of the data provided in the process of contracting any service.
• Alter, circumvent, reverse engineer, decompile, disassemble or otherwise tamper with any of the security technology provided by https://raquelgarciacoach.com.
• Also cases of abuse of the support services by requiring more hours than those set out in the contract.
• Any non-compliance set out throughout the terms and conditions.

Dissolution implies the loss of its rights to the contracted service.

13. Applicable Law and Jurisdiction

The relationship between Raquel Garcia and the CLIENT shall be governed by current Spanish legislation and any dispute shall be submitted to the Courts and Tribunals of the city of Madrid, unless the applicable law provides otherwise.

General Terms and Conditions a 1 February 2025